1 What data do we collect?
Betwin-transparency is the first and most important principle of our Privacy Policy. We want you to know exactly what information you are providing. Betwin collects two types of data — what you provide directly, and what is automatically collected during your use of the platform.
Information you provide directly
- Full name, date of birth, and gender — required at the time of account creation.
- Mobile number and email address — for communication and verification.
- Current address and district — as part of the KYC verification process.
- Payment account details (such as your bKash/Nagad number) — for processing transactions.
- A copy of your National ID or passport — for age and identity verification.
Automatically Collected Information
- IP address and device type — for security and fraud prevention.
- Browser information and operating system.
- A log of login times, session duration, and activity on the platform.
- Betting history and transaction records.
2 Purpose and Use of Data Collection
Betwin-your information is used only for specific, necessary purposes. We follow a data minimization principle — we collect and use only what is strictly required. Betwin never sells your data to advertisers or any third party.
| Purpose | Data Used | Basis |
|---|---|---|
| Account Management | Name, email, mobile number | Contractual Requirements |
| Identity Verification (KYC) | NID, address, date of birth | Legal Obligations |
| Payment Processing | Payment Account Information | Contractual Requirements |
| Fraud Prevention | IP, Device, Logs | Legitimate Interest |
| Customer Support | Contact Information | Contractual Requirements |
| Promotions & Bonuses | Betting History | Consent |
3 Data Storage & Security Measures
Betwin-our servers are hosted in internationally certified data centers. All your data is protected with AES-256 encryption and transmitted via TLS/SSL protocols. We conduct regular security audits to ensure your information stays protected at all times.
- AES-256 encryption — military-grade data protection.
- TLS 1.3 protocol — maximum security during data transmission.
- Two-factor authentication (2FA) — prevents unauthorized access to your account.
- Real-time suspicious activity monitoring system.
- Regular third-party security audits and penetration testing.
- Secure deletion procedures are followed once the data retention period expires.
4 Cookies & Tracking Technologies
Betwin-our website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience. Without cookies, login sessions, personalized settings, and secure transactions would not be possible.
Types of cookies we use
- Essential cookies: Essential for login sessions and platform security. These cannot be disabled.
- Functional cookies: To remember your language and preference settings.
- Analytics Cookies: Used to analyze site performance and user behavior.
- Marketing Cookies: To show you relevant promotions — this is optional.
You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect some site functionality.
5 Data Sharing with Third Parties
Betwin Your personal data is never sold. However, in limited circumstances, certain information may be shared with specific third parties — and you will always be informed of this transparently.
- Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
- Regulatory Authority: Data may be shared with relevant authorities when required by law.
- KYC verification service: With authorized verification agencies to confirm your identity.
- Advertisers or Data Brokers: Never. Betwin strictly prohibits this type of sharing.
6 User Rights
You have full ownership and control over your personal data. Betwin-our Privacy Policy fully respects these rights. Your key rights are outlined below.
Right to Access
You may request full details of the information Betwin holds about you at any time.
Right to Rectification
If any of your information is incorrect, you can request a correction and Betwin will update it promptly.
Right to Erasure
After closing your account, you may request complete deletion of your data within legal limits.
Right to Object to Processing
You may object to the use of your data for specific purposes (such as marketing), and Betwin will honor that request.
Right to Data Portability
You can request a copy of your data in a machine-readable format (CSV/JSON).
7 Child Protection Policy
Betwin Child safety is taken extremely seriously. Our platform is strictly for adults aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.
- Age verification is mandatory at the time of registration.
- Any account found to belong to a minor will be closed immediately.
- Information on parental controls is available for parents and guardians.
- Any minor's data found in our system will be deleted immediately.
8 Policy Updates & Contact
Betwin-our Privacy Policy may be updated from time to time. You will be notified in advance of any significant changes via your registered email or mobile number. Continued use of the platform after any update constitutes acceptance of the revised policy.
- You will be notified at least 7 days before any policy changes take effect.
- Separate consent will be obtained for significant changes.
- Previous versions of the policy will be kept in the archive.
- All privacy-related complaints will receive a response within 48 hours.
If you have any questions or concerns about our Privacy Policy, please reach out to our support team. We are always here to help.